Privacy Policy

The following terms carry specific meanings throughout this Policy:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, identification number, location data, online identifier, or factors specific to that person's identity.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means gon888, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of gon888 under a binding data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "KYC" means Know Your Customer — the identity, age, and payment-method verification process required before withdrawal processing or upon reaching certain activity thresholds.
• "Cookies" means small text files stored on your device by your browser when you visit the gon888 platform, used to maintain sessions and personalise your experience.

gon888 collects personal data through several channels. The categories of data we collect are described below:

2.1 Registration Data. When you create a gon888 account, we collect your full legal name, date of birth, email address, mobile phone number, and the bank account or e-wallet details (such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja) you register for deposits and withdrawals.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) obligations and to verify that all members are 21 years of age or older, we may collect copies of government-issued photo identification (Indonesian National ID / KTP, passport, or driving licence), proof-of-address documents, and selfie photographs.

2.3 Financial Transaction Data. We collect records of all deposits, withdrawals, bonus credits, and bet transactions carried out through your account, including amounts in Indonesian Rupiah (IDR), timestamps in Western Indonesia Time (WIB, UTC+7), and the payment method used for each transaction.

2.4 Gameplay and Betting Data. We collect records of all bets placed, games played, wagers settled, bonus wagering progress, and platform features accessed. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data. We automatically collect information about the device and network used to access gon888, including IP address, browser type and version, operating system, device identifiers, referring URLs, and session duration. This data is used for security, fraud prevention, and platform optimisation.

2.6 Communications Data. If you contact gon888's support team via live chat or email, we retain records of those communications to resolve your query and improve service quality.

2.7 Marketing Preferences. If you opt in to receive promotional communications, we record your contact preferences and the types of promotions you have expressed interest in. You may withdraw this consent at any time.

gon888 processes your personal data for the following purposes:

1. Account management: Creating, maintaining, and securing your gon888 account; processing deposits and withdrawals in IDR; applying and tracking bonuses and promotions.
2. Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity in accordance with KYC and AML obligations before processing withdrawals or upon reaching defined transaction thresholds.
3. Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
4. Customer support: Responding to your queries, resolving disputes, and providing technical assistance via live chat and email.
5. Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and, where necessary, reaching out proactively or applying limits in accordance with our Responsible Gaming commitments.
6. Platform improvement: Analysing aggregated, anonymised usage data to improve site performance, user experience, and the relevance of game and betting content offered to Indonesian players.
7. Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.
8. Marketing communications (with consent): Sending promotional offers, seasonal bonus announcements (e.g., Idul Fitri reload promotions, Ramadhan special events), and platform updates to members who have opted in. You may unsubscribe at any time via the link in any marketing email or by contacting support.

gon888 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and gon888 — including account creation, deposit and withdrawal processing, bet settlement, and customer support — is carried out on the basis that it is necessary to deliver the services you have signed up for.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and platform analytics is carried out on the basis of gon888's legitimate interest in operating a secure, fair, and sustainable platform. We ensure that these interests are balanced against your rights and do not override them.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable legal obligations is carried out on the basis that gon888 is required by law to do so.
• Consent: Processing for marketing communications and optional personalisation features is carried out only where you have given clear, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

gon888 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors and banking partners: To process your IDR deposits and withdrawals through supported channels — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja — we share the minimum necessary financial data with the relevant payment institution. These entities are bound by their own privacy and data security obligations.
• Identity verification providers: To fulfil KYC obligations, we may share identification documents and personal details with authorised identity verification service providers operating under strict confidentiality agreements.
• Game and platform technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymised session data necessary to deliver their games within the gon888 platform environment.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where we are legally required or compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of gon888 or its members.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of gon888's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

gon888 retains your personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where a legal dispute, regulatory investigation, or law enforcement inquiry is ongoing, relevant data may be retained beyond the standard retention periods until the matter is fully resolved.

gon888 uses cookies and similar tracking technologies (including web beacons and local storage) to provide, secure, and improve our platform. The types of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They maintain your authenticated session, preserve your account settings across page loads, and enable core security features. These cookies cannot be disabled without significantly impairing your ability to use gon888.
• Performance and analytics cookies: These cookies collect anonymised information about how members interact with the platform — such as which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used solely to improve platform performance and is not used for advertising profiling.
• Functionality cookies: These cookies remember your preferences — such as your preferred language setting, preferred sportsbook market (e.g., BRI Liga 1, EPL, Champions League), and any responsible gaming limits you have set — so that you do not have to re-enter them on each visit.
• Marketing cookies (opt-in only): If you have consented to marketing communications, we may use cookies to track which promotional offers you have viewed or interacted with, in order to avoid sending redundant communications and to personalise offers to your interests.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain platform features. For detailed browser-specific instructions on managing cookies, refer to your browser's help documentation.

gon888 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Access controls: Personal data is accessible only to gon888 personnel who require it for their specific job function. All access is logged and audited.
• Two-factor authentication (2FA): Members are strongly encouraged to enable 2FA on their accounts. Support staff accounts and administrative systems require 2FA as a mandatory control.
• Intrusion detection and monitoring: Our platform is continuously monitored for anomalous access patterns, brute-force attempts, and other indicators of compromise.
• Regular security assessments: gon888 conducts periodic penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.

While gon888 takes all reasonable and industry-standard measures to protect your data, no method of internet transmission or electronic storage is completely immune to risk. In the event of a data breach that poses a material risk to your rights and freedoms, gon888 will notify affected members promptly in accordance with applicable data breach notification requirements.

As a gon888 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days.

1. Right of access: You have the right to request a copy of the personal data gon888 holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
2. Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
3. Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to our legal retention obligations — for example, KYC and financial records must be retained for five years regardless of an erasure request.
4. Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a data accuracy dispute or a legitimate interest objection.
5. Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
6. Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to direct marketing processing at any time.
7. Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

gon888 enforces a strict 21+ age policy. Our platform is not directed at, nor intended for use by, anyone under the age of 21. We do not knowingly collect personal data from individuals under 21.

If we discover or are notified that a member is under 21 years of age, we will immediately suspend the account, void any pending bets or bonus credits, and initiate the return of any deposited funds to the original payment source after completing applicable verification steps. The account will then be permanently closed.

If you are a parent or guardian and believe that a person under 21 in your care has created a gon888 account, please contact our support team via live chat immediately so that we can take swift action.

gon888 operates as an offshore platform. As a result, your personal data may be stored or processed in countries outside of Indonesia. Where such transfers occur, gon888 takes steps to ensure that your data receives an equivalent level of protection to that which it would receive domestically, including through the use of contractual data transfer mechanisms and by engaging only with service providers that demonstrate appropriate data protection standards.

By using gon888's services, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia, subject to the protections described in this Policy.

gon888 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify members via email to the address registered on their account and/or by displaying a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the gon888 platform after any updates have been communicated constitutes your acceptance of the revised Policy.

If any amendment materially and adversely affects your rights under this Policy, you may request the closure of your account and withdrawal of any available balance before the new terms take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gon888 handles your personal data, please reach out through the following channels:

• Live Chat: Available 24/7 via the platform. Native Indonesian-speaking agents are available during peak WIB hours to assist members across Jakarta, Surabaya, Bandung, Bali, and beyond.
• Email: [email protected] (plain text only — not a clickable link). Please allow up to 24 hours for a response to email enquiries.

For data rights requests specifically (access, erasure, rectification, portability), please include your full registered name, email address, and a description of your request. We will acknowledge your request within 72 hours and aim to resolve it within 30 days.